These Terms of Service (“Terms”) govern your access to and use of the Corebizy website at corebizy.ai and any related services, previews, or communications we make available (collectively, the “Service”). Corebizy is a product of LaFollett Labs LLC, a Florida limited liability company (“Corebizy,” “we,” “us,” or “our”).
Please read these Terms carefully. By using the Service, you agree to them.
1. Acceptance of Terms
By accessing the Service, submitting a form, sending us a message, or otherwise engaging with Corebizy, you confirm that you have read, understood, and agreed to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.
If you are using the Service on behalf of a business or other organization, you represent that you are authorized to accept these Terms for that organization.
2. Description of Service
Corebizy provides back-office support tools and related services for small businesses, including AI-assisted processing of inquiries and automated communications. During early access, the Service is limited in scope, may be provided to selected users on an invitation basis, and is being actively developed. Features, availability, and pricing may change.
Specific capabilities may be described on the Corebizy website from time to time. Nothing on the site or in our communications is a binding offer or guarantee of any particular feature, outcome, or service level.
3. Eligibility
You must be at least 18 years old and capable of entering into a binding contract to use the Service. The Service is intended for business use, not for consumer or personal purposes.
4. Acceptable Use
When using the Service, you agree not to:
- Use the Service for any unlawful, harmful, fraudulent, or abusive purpose.
- Send unsolicited commercial messages, spam, or content that violates applicable communications laws (including, where applicable, the Telephone Consumer Protection Act, CAN-SPAM Act, and 10DLC messaging rules).
- Harass, threaten, defame, or impersonate any person or organization.
- Interfere with or disrupt the Service, the servers or networks that support it, or any other user’s enjoyment of it.
- Attempt to gain unauthorized access to the Service, any account, or any of our systems.
- Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying logic of the Service, except to the extent that applicable law expressly permits such activity despite this restriction.
- Scrape, harvest, or otherwise extract data from the Service using automated means without our written permission.
- Use the Service to build or train a competing product.
We may suspend or terminate access for anyone who violates these rules.
5. SMS Communications
If you provide a phone number through the Service, you consent to receive SMS messages from Corebizy related to your inquiry or account.
- We do not share phone numbers with third parties for marketing purposes.
- Message frequency varies based on your conversation with us.
- Message and data rates may apply from your mobile carrier.
- Reply STOP at any time to unsubscribe.
- Reply HELP for assistance, or contact us at [email protected].
Details on how we handle phone numbers are in our Privacy Policy.
6. Your Content and Information
You are responsible for any information you submit to us, including through contact forms, email, or SMS. You represent that you have the right to share it and that sharing it with us does not violate anyone else’s rights.
You grant us a limited license to use the information you submit solely to operate the Service, respond to you, and improve our offerings, consistent with our Privacy Policy.
6a. AI-Assisted Processing
Contact form submissions may be processed by an AI to generate automated responses, including acknowledgment emails. The AI reads the content of your message to produce a brief, personalized reply in your language. Every communication generated this way includes a visible notice that it was drafted by an AI.
We use third-party AI providers (currently Amazon Bedrock) for this processing. Under their commercial terms, your message content is not used to train AI models and is not retained beyond the duration of the API call.
We send your name, business type, and the full text of your message to the AI. We do not separately send your email address, phone number, or other contact fields — but anything you type into the message field is sent as part of that message. Avoid including sensitive personal information in your message text.
What we store: We maintain durable records of each AI interaction, including the AI model used, token counts, processing time, content safety guardrail results, and records of prompts and responses. We also store records of all outbound messages generated from AI processing. These records are used for service delivery, quality assurance, debugging, and audit purposes. See our Privacy Policy for full details on data storage, security, and retention.
This processing is part of operating the Service. By submitting a contact form, you acknowledge and agree to this use. If you prefer not to have your message processed by an AI, contact us directly at [email protected].
6b. Data Processing and Storage
By using the Service, you acknowledge that we create and store operational records related to your interactions with Corebizy. These records include lead submission data, AI interaction logs, and outbound message records as described in our Privacy Policy.
All data is stored on encrypted infrastructure (Amazon Aurora with AES-256 encryption at rest, TLS in transit), isolated by tenant using row-level security controls, and accessible only to authorized personnel. For complete details on what we store, how we protect it, how long we keep it, and your rights regarding your data, please refer to our Privacy Policy.
6c. Client Supervision of AI Outputs
The Service includes AI-generated outputs (including but not limited to drafted replies, summaries, classifications, suggested next steps, and automated communications). AI outputs are tools, not decisions. You — the client — remain solely responsible for any action taken on the basis of an AI output, including any communication sent to your customers, employees, or third parties.
By using the Service, you agree that you will:
- Configure the Service in accordance with your business policies, including any guardrails, prompts, escalation rules, and disclaimers required by your industry or jurisdiction.
- Supervise AI outputs before they are relied upon for any decision that has legal, financial, medical, safety, or reputational consequences.
- Establish escalation procedures so that uncertain, sensitive, or out-of-policy AI outputs are routed to a qualified human reviewer before being acted upon or transmitted.
- Review automated communications periodically to confirm they remain accurate, on-policy, and aligned with your brand.
Corebizy provides the tool. You operate it. We are not the operator of your business, and AI outputs are not professional advice (legal, medical, financial, tax, or otherwise). Where the AI is configured to send communications without human review, you accept full responsibility for the content and consequences of those communications.
7. Intellectual Property
The Corebizy name, the corebizy.ai website, our logos, and the design, structure, and content of the site are owned by LaFollett Labs LLC or our licensors, and are protected by applicable intellectual property laws. These Terms do not transfer any ownership to you. You may not use our branding without prior written permission.
8. Early Access and Changes
The Service is currently offered on an early access basis. We may add, change, suspend, or discontinue any part of the Service at any time, with or without notice. We may also update these Terms. If we make material changes, we will revise the “Last updated” date above and, where appropriate, provide additional notice.
Your continued use of the Service after an update means you accept the updated Terms.
9. Disclaimers
The Service is provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from a course of dealing or usage of trade.
We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that it will meet your specific requirements. AI-generated responses are automated and may not always be accurate or appropriate. You use the Service at your own discretion and risk.
9a. AI-Provider Force Majeure
The Service depends on third-party AI providers (currently Amazon Bedrock and the underlying foundation-model vendors) for inference, content safety, and related capabilities. We do not own or control these upstream providers. Their availability, pricing, model lineup, terms of service, output behavior, content policies, and regional access can change at any time, with or without notice to us.
To the maximum extent permitted by law, we are not liable for, and the Service’s obligations are excused to the extent that performance is delayed, degraded, or prevented by, any of the following AI-provider events:
- Discontinuation, deprecation, retirement, or capacity throttling of any model, endpoint, or region.
- Changes to provider pricing, quotas, rate limits, or commercial terms.
- Changes to provider terms of service, acceptable-use policies, content-safety policies, or data-handling commitments.
- Provider-imposed output restrictions, refusals, content filters, or moderation actions.
- Provider outages, latency, errors, or degraded inference quality.
- Provider-mandated migrations to new models or APIs (including any quality, latency, or cost changes that result from such migrations).
Where commercially reasonable, we will work to mitigate the impact of these events (for example, by switching to an alternate model or provider). We make no guarantee of feature parity, output equivalence, latency, or cost continuity across such transitions.
10. Limitation of Liability
To the maximum extent permitted by law, in no event will LaFollett Labs LLC, its members, employees, contractors, or affiliates be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or in connection with the Service or these Terms, whether based in contract, tort, statute, or any other legal theory, even if we have been advised of the possibility of such damages.
Our total aggregate liability to you for any and all claims arising out of or relating to the Service or these Terms will not exceed one hundred U.S. dollars (US$100.00) or the amount you have paid us in the twelve months preceding the claim, whichever is greater.
Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.
10a. Client Responsibility for Backups
You are solely responsible for retaining your own copies of any data you consider critical. The Service is not a backup service, an archival service, or a system of record for your business. While we maintain operational records as described in our Privacy Policy and §6b, we make no commitment that data submitted to, generated by, or stored within the Service will be preserved, recoverable, restorable, or available for export at any particular time, in any particular format, or for any particular duration.
You agree that:
- You will independently maintain copies, exports, or other authoritative records of any data, configurations, message content, AI outputs, or operational records that you would not be willing to lose.
- We are not liable for any loss, corruption, deletion, inaccessibility, or unrecoverability of data, regardless of cause (including provider outages, security incidents, account termination, deprecation of features, or routine retention-policy enforcement).
- Any data-export, data-portability, or restore capability we may offer is provided on an “as-is” basis and may change or be withdrawn without notice.
This section does not limit any rights you have under our Privacy Policy or under applicable law that cannot be waived by contract.
11. Indemnification
You agree to defend, indemnify, and hold harmless LaFollett Labs LLC and its members, employees, contractors, and affiliates from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Service or your violation of these Terms.
12. Termination
We may suspend or terminate your access to the Service at any time, for any reason, including if we believe you have violated these Terms. You may stop using the Service at any time. Sections of these Terms that by their nature should survive termination (including sections on intellectual property, disclaimers, limitation of liability, indemnification, governing law, arbitration, and class action waiver) will survive.
13. Governing Law, Binding Arbitration, and Venue
These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules.
Mandatory binding arbitration. Except for the carve-out in the next paragraph, any dispute, claim, or controversy arising out of or relating to these Terms or the Service — whether in contract, tort, statute, or any other legal theory — will be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules then in effect. The arbitration will be conducted by a single arbitrator, seated in Pinellas County, Florida, and conducted in English. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. The arbitrator — and not any federal, state, or local court or agency — has exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or any part of it is void or voidable.
Carve-out for injunctive relief on intellectual property. Notwithstanding the foregoing, either party may bring an action in a state or federal court located in Pinellas County, Florida, solely to seek temporary, preliminary, or permanent injunctive or equitable relief to prevent or stop actual or threatened infringement, misappropriation, or violation of that party’s intellectual property rights (including copyrights, trademarks, trade secrets, and patents). Each party consents to the personal jurisdiction of, and exclusive venue in, those courts for that limited purpose.
This choice of law, arbitration, and venue applies to the maximum extent permitted by law.
13a. Class Action Waiver
You and Corebizy agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. Unless both you and Corebizy agree otherwise in writing:
- The arbitrator may not consolidate more than one person’s claims.
- The arbitrator may not preside over any form of a representative, collective, or class proceeding.
- The arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.
Carve-out from §13 delegation. Notwithstanding the delegation clause in §13, the question of whether this Class Action Waiver is enforceable as to any particular claim or request for relief is reserved to a court of competent jurisdiction in Pinellas County, Florida — not to the arbitrator. If a court decides that any part of this Class Action Waiver is unenforceable or invalid as to a particular claim or request for relief, then that claim or request will be severed and brought in that court, but the remainder of the Class Action Waiver and the arbitration agreement in §13 will remain in full force and effect.
This Class Action Waiver is an essential part of the parties’ agreement to arbitrate and is not severable from the arbitration agreement except as expressly stated above.
14. Miscellaneous
- Entire agreement. These Terms, together with our Privacy Policy, are the entire agreement between you and us regarding the Service.
- Severability. If any provision is held unenforceable, the rest of these Terms remain in effect.
- No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
- Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
15. Contact
Questions about these Terms:
- Legal: [email protected]
- General: [email protected]
- Registered entity: LaFollett Labs LLC, St. Petersburg, Florida — registered with the Florida Department of State (entity address on public record via sunbiz.org)